Haidar’s Heat & Air

Effective Date: June 18, 2026
Last Updated: June 18, 2026

Who We Are

Website: https://haidarsheatandair.com

Business: Haidar’s Heat & Air is a professional HVAC (heating, ventilation, and air conditioning) service company serving the Edmond, Oklahoma area. We provide residential and commercial heating and cooling services, system maintenance, repairs, and installations.

What Personal Information We Collect

When you interact with our website or request HVAC services, we may collect the following information:

From Our Website

Contact Forms & Service Requests: Name, email address, phone number, home/business address, service type requested, preferred appointment dates/times, and any additional details about your HVAC system or service needs.
Comments & Feedback: If you leave a comment or review on our site, we collect your name, email address, and comment content.
Cookies & Browsing Data:
- Temporary cookies to track browser acceptance
- Login cookies if you create an account (admin access only)
- Cookies to save your display preferences and article edits (staff only)

From Service Interactions

Phone/Email Inquiries: When you contact us directly by phone or email, we collect your contact information and details about your service request.
Service History: If you become a customer, we may retain information about your HVAC system, service history, appointments, and billing details to provide ongoing support and maintenance scheduling.

Automated Data

IP Address: Captured from contact forms and comments for spam detection and security purposes.
Browser & Device Information: User agent string to identify browser type and optimize site performance.

How We Use Your Information

We use the information you provide for the following purposes:

Service Delivery: Responding to service requests, scheduling appointments, providing quotes, and delivering HVAC services.
Communication: Contacting you about your service request, appointment confirmations, follow-ups, and service updates.
Maintenance & Support: Accessing service history to provide appropriate maintenance recommendations and emergency support.
Marketing: Sending you occasional service reminders, maintenance tips, seasonal promotions, or service announcements (only if you’ve opted in).
Spam Detection: Using IP addresses and automated tools to prevent spam and protect site security.
Website Improvement: Analyzing site usage to improve our website, user experience, and service offerings.
Legal Compliance: Maintaining records required by law for business operations and dispute resolution.

Who We Share Your Data With

We do NOT sell your personal information to third parties.

We may share your information only in the following limited circumstances:

Service Providers: If required to complete your HVAC service (e.g., material suppliers, equipment manufacturers for warranty claims).
Spam Detection Services: Your IP address may be sent to automated spam detection services (included in contact form submissions).
Gravatar: If you leave a comment, an anonymized hash of your email address may be sent to Gravatar (Automattic) to display your profile picture. See Gravatar’s privacy policy: https://automattic.com/privacy/
Legal Requirement: If required by law, court order, or government request, we may disclose information to comply with legal obligations.

How Long We Retain Your Data

Comments: Comment data and metadata are retained indefinitely to help us recognize and approve follow-up comments automatically.
Service Request Data: We retain customer contact information and service history for up to 15 years to support ongoing HVAC maintenance, warranty tracking, and long-term system performance records.
User Accounts: If you create an account on our site, your profile information is retained indefinitely unless you request deletion. You can edit or delete your account at any time.
Cookies:
- Spam detection cookies: Discarded when you close your browser
- Login cookies: Last 2 days (or 2 weeks if “Remember Me” is selected)
- Display preference cookies: Last for 1 year

Your Rights Over Your Data

You have the right to:

Request Access: Ask for a copy of all personal data we hold about you.
Request Deletion: Ask us to delete your personal data (except data we’re required to keep for legal, tax, or contractual reasons—such as service history needed for warranty claims or legal disputes).
Correct Information: Correct any inaccurate or outdated information in your account or service history.
Export Your Data: Request an export of your personal information in a portable, machine-readable format.
Opt-Out of Marketing: Unsubscribe from promotional emails and service announcements at any time.

To exercise these rights, email us at: [email protected]

We will respond to your request within 30 days (or as required by applicable law).

Data Security

We take data security seriously and implement reasonable technical and organizational measures to protect your personal information:

HTTPS encryption for all website communications
Secure storage of customer data in protected systems
Limited access to personal information (staff only as needed for service delivery)
Regular security reviews and updates

However, no security system is 100% secure. We cannot guarantee absolute protection against unauthorized access, and you use our website and services at your own risk.

Embedded Content & Third-Party Links

Our website may include embedded content (videos, images, articles, etc.) from external websites or reference links to third-party services. When you interact with embedded content:

Third-party websites may collect data about you (including cookies, tracking, and behavioral monitoring)
Third-party websites may monitor your interaction with embedded content
If you’re logged into a third-party account (e.g., YouTube, Google), that platform may track your activity

We are not responsible for third-party privacy practices. We recommend reviewing the privacy policies of any external websites or services before providing your information.

Specific Data Handling (HVAC Service Context)

Photos & HVAC System Information

If you upload photos of your HVAC system or property for a service estimate, we may store these images in your service record.
Remove location data from photos: Avoid uploading images with embedded GPS/location data (EXIF data). You can strip this data using photo editing software before uploading.
Photo storage: We retain photos as part of your service history for warranty tracking, insurance claims, and future reference.

Contact Information & Service History

Your address, phone number, and service details are retained to:
- Schedule seasonal maintenance reminders
- Provide emergency support
- Fulfill warranty and service guarantees
- Support long-term equipment performance tracking (up to 15 years)
- Comply with business records retention

Billing & Payment Information

We do not directly process credit card payments on this website
Payment information is handled through secure third-party payment processors (e.g., PayPal, Stripe) with their own privacy policies
We retain invoice records and billing history as required by tax and accounting laws (up to 15 years for comprehensive service history)

Children’s Privacy

Our website and HVAC services are not directed to children under age 13. We do not knowingly collect personal information from children. If we become aware that we’ve collected information from a child under 13, we will delete it immediately. Parents or guardians who believe their child has provided information to us should contact us at [email protected].

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request what personal information we collect and how we use it
Right to Delete: You can request deletion of personal information (with limited exceptions for legal/contractual obligations)
Right to Opt-Out: You can opt out of data sales (we don’t sell data, but this right is available)
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise California privacy rights, email us at: [email protected]

International Privacy (GDPR Compliance Note)

If you are located in the European Union or another jurisdiction with strict privacy laws (e.g., GDPR), your data may receive additional protections under those laws. If we process your information, we do so on the basis of:

Legitimate Interest: To provide HVAC services and maintain customer relationships
Legal Obligation: To comply with tax, warranty, and business laws
Consent: For marketing communications (you can withdraw consent at any time)

Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have privacy concerns, please contact us:

Haidar’s Heat & Air
📧 Email: [email protected]
📞 Phone: 405-476-2579

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Updating the “Last Updated” date at the top of this page
Posting a notice on our website
Sending you an email notification (if we have your email address)

Your continued use of our website and services after changes indicates your acceptance of the updated Privacy Policy.

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